Refund Policy
Understanding our refund terms and conditions
Last updated: January 2, 2025
Quick Overview
We offer a 24-hour refund window for technical issues that prevent our software from working on your system. All refund requests must be submitted within 24 hours of purchase and go through our technical support process first.
Refund Eligibility
✅ Eligible for Refund
- •Technical issues preventing software installation or startup
- •Hardware compatibility issues confirmed by our support team
- •Software fails to load after following all troubleshooting steps
- •Request submitted within 24 hours of purchase
- •Customer has worked with support team to attempt resolution
❌ Not Eligible for Refund
- •Account bans or suspensions from game developers
- •Detection by anti-cheat systems
- •Change of mind or buyer's remorse
- •Requests made after 24 hours from purchase
- •Software working as intended but not meeting expectations
- •Violation of our Terms of Service
- •Chargebacks or payment disputes
Refund Process
Contact Support
Join our Discord server or email support@kibacheats.com within 24 hours of your purchase. Provide your order number and describe the technical issue you're experiencing.
Technical Troubleshooting
Our support team will work with you to diagnose and resolve the issue. This may include system checks, driver updates, and configuration adjustments.
Refund Evaluation
If our team cannot resolve the technical issue, your refund request will be approved. We'll process the refund through the original payment method.
Processing Time
Approved refunds are processed within 3-5 business days. The time for funds to appear in your account depends on your payment provider.
Important Notes
24-Hour Window
All refund requests must be submitted within 24 hours of purchase. No exceptions.
No Ban Protection
We do not offer refunds for account bans or suspensions. Use our products at your own risk.
One Refund Per Customer
Each customer is eligible for only one refund per product category.
Chargeback Policy
Initiating a chargeback without contacting support first will result in permanent account suspension.
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Legal Disclaimer
This refund policy is subject to change without notice. By purchasing our products, you agree to these terms and conditions. Kiba Cheats reserves the right to refuse refunds that do not meet our eligibility criteria. All decisions regarding refunds are final. This policy does not affect your statutory rights as a consumer.